These are the questions that you, our clients, ask the most. However, if this document fails to resolve your question, you can write to the Customer Service email: firstname.lastname@example.org
Yes. Both the prices of the website and all GoblinTrader stores are the same . It does not matter if you buy through the web or come to visit us at the stores. You will always get the best price.
Yes. All prices on our website are shown with VAT already included. Inside the shopping cart you can see the VAT broken down if you need it, as well as in your finished order.
You have several payment methods to choose from :
It depends if we have all the material in stock. Normally and since we receive the payment, in 48/72 hours you will already have the material in your house, but due to products that we do not have stock or to failures of the suppliers, this time can be extended. But do not worry, if that happens we will inform you as soon as possible to see if you want to change that product that we do not have or if you want us to return it to you.
You have several options, depending on whether you want to know the stock of a specific store or if you want to modify an order made through the web, for example.
First of all, we are very sorry if for some reason your order has not arrived as expected. To solve it, just write to the email@example.com and we will solve it as soon as possible.
Normally yes, but some brands that have a high turnover (are replenished weekly) allow their purchase even if there is no stock in the stores. This is because the material that is not in stock will arrive in a short time.
There are also other brands that allow their purchase but that are On request or that are Pre-orders (sales before the product goes on sale). If this is so, it will be clearly specified on the product page. If an order has material in Pre-order or upon request, it will be sent once the material has been received in Pre-order or upon request.
If in the order placed there are products in Pre-order (products that have not yet gone on sale), the order will not be sent until the products in Pre-order are available and for sale. No two shipments will be made. If you wish, you can cancel the products in Pre-order at any time so that the rest of the order can be sent in the usual way.
Of course! When you are closing your web order, you must select in 'Shipping Options' the store where you want to pick it up: 'Store Pickup - GTS Madrid Norte', for example. In choosing the payment mode, select 'Store payment'. When the order is ready to pick up and pay at the chosen store, we will send you an email notifying you.
When you pick up an order in the store, you can pay it in cash or by card.